Terms and Conditions of the Self-Service Luggage Storage in Krakow
Terms and Conditions of the Self-Service Luggage Storage
The Self-Service Luggage Storage is managed by Smart Lockers Sp. z o.o., Trakt Brzeski 94A, 05-077 Warsaw, NIP: 9522239035, KRS: 0001071782, REGON: 524739314
1. Location and opening hours
1.1 The self-service luggage storage is located at Mikołajska Street 9, 31-027 Krakow.
1.2 The premises are accessible around the clock, 7 days a week, which gives flexibility in using the luggage storage services.
2. Entry and access code
2.1 Access to the premises is possible after entering a special code, which can be found by searching for our luggage storage on Google Maps or by scanning the QR code placed on the entrance door of the premises.
2.2 Entering the correct code gives access to the inside of the luggage storage.
3. Self-service
3.1 Using the lockers is equivalent to accepting these Terms and Conditions. Every person using the luggage storage services is obliged to read the Terms and Conditions and to comply with them.
3.2 The luggage storage operates fully in self-service mode via a control panel with a touchscreen.
3.3 The available interface languages are: Polish, English, Spanish, French, German, Italian and Ukrainian.
3.4 On the panel, select the required locker size: medium (M), large (L) or extra large (XL).
M – height 60 cm x depth 50 cm x width 40 cm L – height 85 cm x depth 50 cm x width 50 cm or height 74 cm x 60 cm x 50 cm XL – height 85 cm x depth 60 cm x width 50 cm
3.5 The Customer bears sole responsibility for choosing a locker of a size suitable for the dimensions of their luggage. NOTE: It is forbidden to place in the lockers luggage whose dimensions exceed the dimensions of the locker chosen by the Customer. Luggage must not prevent the locker from closing fully or protrude from it. Overfilling a locker may block the door, which makes it difficult to open the locker and retrieve the luggage.
3.6 The Customer specifies the storage time (6h, 12h, 24h).
3.7 The Customer selects a locker and sets a unique PIN, which will be used to open it. It is the Customer’s duty to remember the locker number and the PIN.
3.8 The fee for using the locker is charged in advance when booking. Payment can be made by card, contactless or with BLIK.
3.9 After the payment is accepted, press the “next” button on the panel, which will open the locker.
3.10 Place the luggage in the locker and close the locker manually, making sure that it is closed. NOTE: Lockers do NOT close automatically.
3.11 A rented locker can be opened many times. Follow the instructions: a) Collect your items b) Select the number of your reserved locker c) Enter the PIN d) Continue.
The locker will open automatically and will remain reserved.
3.12 When collecting your items from the locker, you must END THE RENTAL. Follow the instructions: a) Collect your items b) Select the number of your reserved locker
c) Enter the PIN d) End the rental. After the rental has ended, the locker will open automatically.
3.13 The Customer is obliged to take all their luggage and close the locker.
3.14 After the rental has ended, the user cannot use the same locker again. To use it, they must rent it again.
4. Security
4.1 Each locker is designed to secure the stored luggage as much as possible.
4.2 The Customer is responsible for keeping their personal PIN secret.
4.3 The luggage storage accepts no liability for the loss of or damage to luggage.
4.4 The premises are monitored 24 hours a day. If a violation or a crime is found, the CCTV recordings may be used to identify the perpetrator and handed over to the appropriate law enforcement authorities.
4.5 The luggage storage operates in accordance with the General Data Protection Regulation (GDPR) and the Act of 10 May 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000), which regulate the processing and protection of personal data in Poland.
5. Terms of use
5.1 The luggage storage is intended solely for storing luggage and personal belongings.
5.2 It is forbidden to place in the lockers luggage containing or constituting:
- firearms, explosives, corrosive and toxic materials and other items that may endanger life, health or property, or items whose possession requires separate permits or consents, or whose possession is prohibited by law.
- materials that give off an unpleasant smell, emit sound or spoil easily.
- items that exceed the dimensions and weight permitted for a luggage locker (storage compartment).
- batteries or accumulators with a capacity above 10,000 mAh, or devices equipped with them,
- live or dead animals,
- people,
- valuables such as gold, jewellery, watches, electronic equipment, money and other valuables.
5.3. The luggage storage accepts no liability for items left outside the lockers on its premises.
5.4. If the storage time is exceeded, an additional fee is charged at the minimum hourly rate for each started hour. The locker remains closed and the luggage waits for collection by its owner.
5.5. If the items are not collected within 14 days, they will be destroyed in accordance with security procedures.
5.6. It is forbidden to open the lockers by force, to kick them or to hit them.
5.7. If it is not possible to open a locker, contact customer service on +48 784 951 977 to get help. Help will be provided after a preliminary verification of the Customer. The luggage storage staff must make sure that the person making the request has full rights to the items in the luggage locker. For this purpose, an interview with the Customer will be conducted, the CCTV recordings checked and the payment verified.
5.8. The Customer is liable for any damage caused to the luggage lockers or to the property of the luggage storage as a result of improper use of the services.
6. Liability
6.1. The Customer uses the luggage storage at their own risk.
6.2. The luggage storage accepts no liability for damage, losses, thefts or other events beyond its control that may occur while using the services.
6.3. The luggage storage accepts no liability for the loss or theft of valuables such as money, gold or jewellery.
7. Force majeure or a threat to safety
7.1 Force majeure means any unforeseeable events of an external nature, impossible to foresee at the time of using the service, such as a disaster, fire, flood, earthquake, hurricane, explosion, social unrest, riots, strikes, acts of war, a terrorist attack, an act of state authority, a state of emergency, a state of epidemiological threat or another crisis situation in which measures are taken to prevent, counteract, combat or reduce the effects of a particular threat.
7.2 At the request of the relevant public authorities, such as the police, the fire brigade, special services or other authorised crisis management bodies, the operator of the luggage storage may be obliged to open a luggage locker without the knowledge or consent of its user.
7.3 Rights of the operator in the event of force majeure or a threat to safety:
a. In the event of force majeure or a real threat to the safety of people or property in the luggage storage, the operator has the right, and sometimes the duty, to open a luggage locker in order to protect the common good.
b. The operator of the luggage storage may also decide to open a locker at the request of the competent public authorities in order to ensure public safety, to carry out the tasks of special or investigative services, or for other purposes set out by law.
c. If a locker is opened, the operator is obliged to document this fact, including the reasons, circumstances and results of the action. This documentation should be kept in accordance with the applicable law, in particular as regards the protection of personal data.
d. The operator of the luggage storage will inform the user of the locker of any action taken in connection with its opening, provided that the operator has the user’s contact details and this is not contrary to the law or to decisions of the relevant public authorities.
7.4 Securing evidence: Where opening a locker is necessary to secure evidence in legal proceedings or to prevent harm to human health and life, the operator of the luggage storage is obliged to cooperate with law enforcement authorities by providing access to the locker and any assistance needed.
8. General provisions
8.1 Every Customer is obliged to comply with these Terms and Conditions and the applicable law.
8.2 These Terms and Conditions are publicly available and form an integral part of the service agreement (within the meaning of Article 384 of the Act of 23 April 1964 - the Civil Code).
8.3 Matters not regulated by these Terms and Conditions are governed by the relevant provisions of law, in particular the Civil Code (the provisions of the Act of 23 April 1964).
8.4 The luggage storage reserves the right to refuse to provide services in the event of a breach of the Terms and Conditions or a suspicion of improper storage of luggage.
8.5 Please report complaints about the luggage storage services by phone: +48 784 951 977