Write or call us
Use your phone or write on WhatsApp!
WhatsApp and calls: usually a reply within minutes, 8:00-22:00, urgent cases first. Email: within 1 business day.
Emergency? Call 24/7: +48 784 951 977
The locker won't open? Call us.
We answer 24/7. We'll restore your access after verification.
Have the city and the locker number ready.
I locked my luggage before paying. What now?
Your things aren't lost: start the rental again, pay and press “Next”, and the locker opens even with your luggage inside. If the locker can't be rented, call us and we'll release it.
My card payment failed. What can I do?
Start the rental again on the touch screen and pay with BLIK or another card, after checking your funds and holding the card to the reader for a few seconds. If it still fails, call us or write on WhatsApp.
Prefer to write on WhatsApp? Pick your location:
Forgot your PIN? Call us.
We answer 24/7.
Have the city and the locker number ready.
Is my luggage safe if I forget my PIN?
Yes: your luggage stays safe the whole time and no one else has access to it. We restore your access after verification, so call us or write on WhatsApp.
Prefer to write on WhatsApp? Pick your location:
During your rental: quick answers
Running late or want to open your locker again? Check the quick answers. If yours is not there, write to us on WhatsApp.
I'm running late. Is my luggage safe?
Yes, it stays safe in the locker. For every started hour past your paid time you pay 3-7 PLN at the terminal, depending on the locker size and the package, and then the locker opens.
Can I extend my rental?
No need: pick up your luggage when you can and pay the extra started hours at the terminal. If you will be away for days, book online for the whole time.
Can I open my locker more than once?
Yes, as often as you like during the rental, at no extra cost. On the terminal choose “Pick up items”, pick your locker, enter your PIN and choose “Continue”.
How do I end my rental?
On the terminal choose “Pick up items”, pick your locker, enter your PIN and choose “End rental”. Take all your things and close the door: the locker is then free for the next person.
The entrance door is locked at night. How do I get in?
In Krakow and Gdansk the entrance door is locked from 22:00 to 6:00: open it with code 4569# on the keypad.
Where are you?
Before you book: quick answers
No booking needed: rent an available locker at the terminal. Discounts apply to online bookings only.
Can I leave my bags overnight?
Yes. Every location is open 24/7, holidays too: drop off in the evening, pick up in the morning.
Will a 23 kg suitcase and a medium one fit?
Yes, both fit in one XL locker at every location except Krakow, where you need two lockers.
Can I store luggage for several days or weeks?
Yes: book online for the whole time (-30% 3+ days, -40% 7+ days). At the terminal you rent for up to 24 hours.
Can a group leave luggage?
Yes: reserve several lockers online (-10% 2+ lockers). Each location page shows how many are available right now.
How do I check for available lockers?
Every location page shows current availability, and booking online takes a minute.
How much does luggage storage cost?
A medium locker costs from 20 PLN for 6 hours, and you pay per locker and time, not per bag. Pick a 6, 12 or 24-hour package; each location's page lists its prices.
How do I pay?
By card (Visa or Mastercard), contactless included, by phone with Apple Pay or Google Pay, or with BLIK, right at the terminal. We don't accept cash.
Is paying online safe?
Yes: you pay for an online booking on the payment page of Stripe, one of the largest online payment providers. You give your card details to Stripe only, and Luggage24 never sees or stores them.
What fits in an M, L or XL locker?
M fits a cabin bag and a small backpack, L for example 2 cabin bags, and XL a large check-in suitcase. Each location's page lists the exact dimensions.
Do I need an app or a booking?
No: walk in and rent an available locker at the terminal. Book online to be sure a locker is waiting for you, or to leave luggage for more than 24 hours.
Can I store furniture or a bike?
No, our lockers are for travel luggage: suitcases, backpacks and bags. We have no space or lockers for furniture, bikes or other large items.
Where are you?
Something was left in a locker
Pick your location and write to us on WhatsApp: the date, the locker size or number, and what was left. We'll check and reply.
Where are you?
An invoice for luggage storage
Email works best: send your invoice details and the booking number, or the date, time and location. We reply within 1 business day.
We reply within 1 business day
Partnerships and new locations
A hotel, a station, a mall, an attraction? If you have room for lockers or want to recommend Luggage24 to your guests, send us an email.
Missing luggage storage in your city? Tell us too.
We reply within 1 business day
Something else? Write to us.
A change to your booking or anything else: message us on WhatsApp, with your booking number if you have one. We reply 8:00-22:00.
Your message
Pick a topic above, or just write.
- Write your message. We add the topic, location and booking number at the top.
- Pick WhatsApp or SMS, or email for invoices, partnerships and non-urgent questions. Your app opens with the text ready.
- Send it from there. We reply 8:00-22:00; in an emergency, call 24/7.
Every way to reach us
One number for calls, WhatsApp and SMS, one email address.
Where to find us
5 locations in 4 cities, all open 24/7. Every location page has the map, photos and prices.
- Warsaw, City Centre
- Przejście pod ul. Marszałkowską róg, Złota lok. 6, 00-110 Warszawa
- Near the Palace of Culture and Science, by the M1 Centrum metro
Luggage24 is run by Smart Lockers Sp. z o.o., Trakt Brzeski 94A, 05-077 Warszawa, Poland.
We're here to help!
We reply to messages 8:00-22:00. In an emergency, call 24/7.