How does our luggage storage work?

You rent a locker yourself at the terminal, with no staff, in under 2 minutes:

1. Choose a locker size on the terminal screen.
2. Set your PIN.
3. Pay by card or BLIK.
4. Put your luggage in and close the door.

You pick up your luggage with the same PIN, at any hour.

The terminal rents lockers for up to 24 hours; for longer, book online.

A medium locker costs from 20 PLN for 6 hours. You pay per locker and time, not per bag: choose a 6, 12 or 24-hour package, and the price depends on the locker size.

For more than a day, book online. Discounts apply automatically:

• 10% off for 2 or more lockers
• 30% off from 3 days
• 40% off from 7 days

Each location's prices are on its own page: Locations.

No, at every location you can walk in and rent any available locker at the terminal. Most people arrive between 10:30 am and noon.

Online booking works at all our locations and is handy when you want to be sure a locker is waiting for you, or when you're leaving your luggage for more than 24 hours.

It also pays off before public holidays, on long weekends and during big events, when thousands of visitors come to town and walk-in lockers can run out. Book a locker online.

Yes. All our locations are open 24/7, 365 days a year, Sundays and public holidays included.

In Krakow and Gdansk the entrance door is locked at night, from 10 pm to 6 am: open it with code 4569# on the keypad. Forgot the code? Scan the QR code on the door.

Any common travel luggage, from a small backpack to a large check-in suitcase. There are three sizes:

• Medium (M): a cabin bag and a small backpack
• Large (L): for example, 2 cabin bags
• Extra Large (XL): a large check-in suitcase

Exact dimensions differ between locations, so each location lists them on its own page: Locations.

Right at the terminal, you can pay:

• by card (Visa or Mastercard), contactless included
• by phone with Apple Pay or Google Pay
• with BLIK

Revolut and Wise cards work too: they are Visa or Mastercard cards. We don't accept cash. You can pay for an online booking the same ways.

The terminal has a touch screen with an on-screen keyboard. If your bank asks for your card PIN, the keyboard appears for you to enter it. For BLIK, choose BLIK payment and enter the code from your banking app on the same keyboard.

Yes. You pay for an online booking on the payment page of Stripe, one of the largest online payment providers. You give your card details to Stripe only: Luggage24 never sees or stores them.

Your bank may ask you to confirm the payment in its app. You can pay by Visa or Mastercard card, BLIK, Apple Pay or Google Pay.

Yes, you can open your locker as often as you like during the rental, at no extra cost, for example to add shopping or take something out early:

1. On the screen, choose “Pick up items”.
2. Choose your locker number.
3. Enter your PIN.
4. Choose “Continue”: the locker opens automatically.
5. Put your things back and close the door.

The locker stays yours until the end of the paid time.

You end the rental on the terminal screen, with the same PIN:

1. Choose “Pick up items”.
2. Choose your locker number and enter your PIN.
3. Choose “End rental”: the locker opens.
4. Take all your things and close the door.

The locker is then free for the next person.

If you only take your luggage and don't end the rental, the locker stays assigned to you until the paid time runs out.

Your luggage stays safe in the locker, and you pay a late fee at the terminal.

For every started hour past your paid time we add 3-7 PLN, depending on the locker size and the package you bought. Once you've paid it, the locker opens.

Coming back in a few days? Book your locker online for the whole time.

Start the rental again and pay with BLIK or another card. What to check:

1. Funds: not enough money in the account is the most common reason a payment is declined.
2. Tap time: hold the card to the reader for a few seconds, or insert it chip first.
3. Bank settings: your bank may ask for your card PIN, even on a contactless payment. When it does, a keyboard appears on the touch screen so you can enter it. Cards such as Wise or Revolut may also block some transactions, so check your banking app.
4. Another card or BLIK: always start the rental again on the touch screen, or the payment will fail. For BLIK, choose BLIK payment and enter the code from your banking app on the keyboard that appears.

Still not working? Call or message us on WhatsApp: +48 784 951 977.

Don't worry, your things aren't lost: finish the rental or call us.

1. Go through the rental from the start: choose the locker size, set your PIN and pay. After payment, press “Next”: the locker opens, even if your luggage is already inside. Close the door and make sure it's shut. From then on the locker is yours and opens only with your PIN.
2. If the locker can't be rented, it may still be rented to the previous user, who took their things but didn't end the rental. Call or message us on WhatsApp: +48 784 951 977. We'll release the locker and help you get your luggage back.

Next time: start the rental first, then put your luggage in.

Call or message us on WhatsApp and we'll restore your access after verification. Your luggage stays safe the whole time, and no one else has access to it. The number: +48 784 951 977.

No. Our lockers are for travel luggage: suitcases, backpacks and bags. We don't have the space or the lockers for furniture or larger household or office items.